Location: Eden Prairie, MN
Reports to: Chief Operating Officer
Job Summary:
We are seeking a versatile and experienced Product Owner with a minimum of 5 years in product and program management within the consumer electronics and accessories industry. This role combines strategic product ownership, cross-functional program management, and customer success. As a Product Owner, you will oversee the entire product lifecycle, manage stakeholder alignment, ensure customer project implementation success, maintain product quality, and drive customer satisfaction. This position requires a bachelor’s degree in a relevant field, with strong leadership, communication skills, and a customer-focused mindset.
Key Responsibilities:
- Customer Project Implementation
- Manage the implementation of customer-specific projects, coordinating timelines, deliverables, and resource needs.
- Work closely with customers to define project scope, goals, and expectations, ensuring successful outcomes.
- Serve as the point of contact for customers throughout the implementation, addressing any issues and aligning with their objectives.
- Product Ownership & Roadmap Development
- Define product vision and roadmap for consumer electronics and accessories, aligning with market trends and business goals.
- Collaborate with market research and data teams to identify consumer needs and emerging technologies in the industry.
- Ensure product features and benefits address end-user needs and enable competitive differentiation.
- Program Management & Execution
- Lead project timelines, milestones, and resource allocation to ensure successful product development and delivery.
- Work closely with engineering, design, sales, marketing, and customer support teams to align on project objectives and deliverables.
- Manage the product development process to balance quality, cost, and delivery timelines.
- Product Structure & SKU Management
- Develop and maintain product structure for efficient inventory management and streamlined product lineup.
- Oversee SKU creation, organization, and lifecycle for accurate tracking, cataloging, and reporting.
- Collaborate with cross-functional teams to optimize product setup, pricing, and SKU requirements for global launches.
- Product Quality & Customer Satisfaction
- Oversee product quality assurance processes to ensure that products meet both internal standards and customer expectations.
- Gather customer feedback to inform product improvement initiatives and prioritize quality enhancements.
- Drive overall customer satisfaction by proactively addressing customer needs, resolving issues, and ensuring a positive product experience.
- Stakeholder Communication
- Act as the primary liaison between internal teams and customers, providing regular updates on progress, challenges, and metrics.
- Present performance metrics, market insights, and product updates to senior leadership and cross-functional teams.
- Facilitate effective decision-making and problem-solving to address any project or product-related challenges.
- Market Analysis & Product Lifecycle Management
- Analyze market trends, competition, and customer feedback to refine product positioning and support future enhancements.
- Manage the product lifecycle from ideation to end-of-life, ensuring product relevance and profitability throughout.
- Risk Management
- Proactively identify and mitigate potential project and product risks to minimize impacts on development and customer satisfaction.
- Ensure regulatory and compliance standards are met throughout product development and customer engagement.
- Process Improvement
- Continuously improve product, program, and customer success management processes, implementing best practices and operational efficiencies.
- Champion agile methodologies and drive process innovation for efficient product iteration and improvement.
Qualifications:
- Experience: Minimum of 5 years in product management, program management, and customer success within the consumer electronics and accessories industry.
- Education: Bachelor’s degree in Business, Engineering, Product Management, or a related field.
- Travel up to 50%
Skills:
- Strong analytical skills with the ability to interpret data and translate insights into actionable product and customer strategies.
- Excellent project management skills, with experience coordinating complex, cross-functional programs and customer implementations.
- Experience in SKU management, product structure design, and familiarity with inventory management best practices.
- Exceptional customer success orientation, with a proven track record of managing customer relationships, ensuring high satisfaction, and achieving project success.
- Exceptional communication and interpersonal skills, able to build cross-functional partnerships and engage customers effectively.
- Familiarity with product lifecycle tools and agile methodologies (e.g., Scrum).
- Passion for consumer electronics and accessories, with a deep understanding of industry trends and customer needs.
Preferred Qualifications:
- Experience with both hardware and software aspects of consumer electronics accessories.
- Proficiency in project management tools (e.g., Asana, Jira) and data analysis tools (e.g., Tableau, Excel).
What We Offer:
- Competitive compensation and benefits.
- Opportunity to work with innovative products and collaborate with industry experts.
- A supportive and dynamic work environment that values personal growth, career development, and customer success.
Contact us for more information
Posted: 12.03.24